Frequently Asked Questions
Q: DO I NEED TO REGISTER TO SHOP?
You do not have to sign up to browse through our website, but you will be prompted to register at Checkout. By registering we can help make your shopping experience as seamless and convenient as possible.
Q: ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
While we have made every effort to display colors of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site although we have pictures of models wearing products for reference.
Q: WHAT SIZE SHOULD I CHOOSE?
All products are free size and mostly all rings are adjustable. In addition, our customer care team can answer all your questions on sizing and fit - simply email us at email@example.com for advice.
Q: HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
Q: CAN I RE-ORDER AN ITEM THAT IS SOLD OUT ON THE WEBSITE?
Because of our products being hand-crafted, it could take up to 3 weeks OR please contact us an we will do our best to accommodate your needs. If the product you want to buy is out of stock, please email firstname.lastname@example.org to find out if there is a backorder for that item.
Q: I’D LIKE TO RETURN OR EXCHANGE SOMETHING I BOUGHT. WHAT’S THE PROCEDURE?
Please email or chat with us. However, this return policy does not apply to earrings, personalized or sale products. Please go to our Store Policy section for more information.